Frequently Asked Questions About Our Spine Care
For your convenience, we’ve compiled a list of our most frequently asked questions and answers about back & neck pain relief and the spine care treatment options we provide. If you can’t find the answer to your question here, please feel free to contact us. We’re more than happy to answer any of your questions.
- Where can I find a copy of your Privacy Policy?
- Do I need pre-authorization for office visits and/or treatment?
- When is my co-payment due?
- Will the Institute bill my insurance company directly?
- Does the Institute accept credit cards?
- What if I don't have medical coverage?
- How do I schedule an appointment?
- Where can I find new patient registration forms?
Where can I find a copy of your Privacy Policy?
You can find a copy of our Privacy Policy on our website. Click Here to view our Privacy Policy.
Do I need pre-authorization for office visits and/or treatment?
Pre-authorization to be seen or treated at the Institute is the patient's responsibility. Patients are responsible for knowing what their plan will cover. If you have any questions please contact the Institute or your insurance company.
When is my co-payment due?
If your medical coverage requires you to make a co-payment, it is due at the time of your visit.
Will the Institute bill my insurance company directly?
Yes. If we have not received payment within 30 days of submitting your claim to your insurance company, you are responsible for payment of the balance due. If you are unable to pay the bill in full at that time, we ask that you contact our Patient Accounting Department at (952) 814-6600 to discuss a monthly payment program. We will then ask that you sign a statement which specifies the terms for payment. If we receive payment from your insurance company after you have paid your account, we will refund that amount to you.
Does the Institute accept credit cards?
The Institute accepts MasterCard, Visa, American Express, & Discover.
What if I don't have medical coverage?
In the event that no medical coverage is available, your payment for services to be rendered is due and payable when you arrive at the clinic.
How do I schedule an appointment?
It's easy to schedule an appointment with ILBNC. You can fill out our Appointment Request Form.
You can also make an appointment by calling (952) 814-6600 or 1-800-669-2513 and ask for scheduling.
Where can I find new patient registration forms?
New patient registration forms can be found on our website. Click Here